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Customer Care

Delivery Information

For orders being shipped within the UK, we use 3 delivery methods, Royal Mail First Class, Royal Mail Recorded Delivery, Royal Mail Special Delivery (Guaranteed next working day, including Saturday).

For orders shipped outside the UK, we use Royal Mail's Airmail and International Signed For service.

Royal Mail First Class - Usually delivered 2-3 working days after your order has been dispatched and your parcel should just pop through your letterbox so you don't even need to be at home.

Royal Mail Recorded Delivery - Usually delivered 1-2 working days after your order has been dispatched. This option provides a tracking number and proof of delivery once your parcel has been delivered. Your parcel will need signing for on arrival.

Royal Mail Special Delivery - This delivery option is guaranteed for next day delivery (including Saturday). Your parcel is trackable and will need signing for on arrival.

For orders being shipped outside of the UK, we aim to deliver to Western European destinations within 4-5 working days, Eastern European destinations within 6-7 working days and worldwide within 9-10 working days.

For all UK orders, we charge £2.95 if you want your order to be shipped via Royal Mail First Class, £3.95 if you'd rather it was shipped via Recorded Delivery or £6.95 if you choose Special Delivery, which carries a Next Day (including Saturday) guarantee.

If your order comes to over £40, you will qualify for free First Class Delivery.

If your order totals over £80, you will qualify for free First Class Recorded Delivery.

Shipping costs for orders which are shipped outside of the UK are calculated at the checkout and will depend on what has been ordered and where the item is being shipped to. You will however be notified at the checkout before you complete your order how much your shipping costs will be.

If your order is being shipped via Royal Mail First Class, then it will not need to be signed for and will be delivered straight into your letterbox.

If your order is being shipped via either Recorded Delivery, Special Delivery or Saturday Guaranteed Delivery it will require a signature upon receipt from either yourself or someone else at your address. If you're out when your postman tries to deliver your mail, they will leave a 'We're holding an item of mail for you' card at the delivery address. This card gives you the address and opening hours of your local delivery office, so you can pop in and pick up your mail, or you can telephone them and ask for your mail to be redelivered when you'll be in.

We can deliver to the following countries:

Austria
Belgium
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Greenland
Hungary
Iceland
Ireland
Italy
Latvia
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Slovakia
Spain
Sweden
Switzerland
Turkey
UK

Unfortunately we are not able to ship to PO boxes.

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address when ordering, your package may be returned to us by Royal Mail in which case we will let you know straight away. You will then be charged for resending the item(s). Should you enter the wrong address and your order doesn't arrive either with yourself or with us, we are not obliged to re-send the order at our expense. Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact help@shopcoke.com immediately.

If an order is returned to us by Royal Mail as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by Royal Mail, the customer will be responsible for the costs incurred to re-send the order. We will charge £2.95 to re-send the order via Recorded Delivery.

Any additional charges for customs clearance must be borne by the recipient. Any customs or import duties are levied once the package reaches its destination country and so ShopCoke.com has no way of knowing what particular customs and import charges may be in force at any time in any country.

Unfortunately orders cannot be collected from our warehouse.